Emotional Intelligence: Use Cases

 Emotional Intelligence: Use Cases

Emotional balance can assist maintain our health and wellbeing, but poisonous emotions can put our physical health at danger in the same way that chain smoking does. These concepts are discussed in the article "Emotional intelligence for on-the-job success” (Goleman, D. 2001)

Managers and HR specialists need to take into account the general factors that affect how people behave at work, emotional intelligence in a variety of ways in daily life. Various techniques for developing emotional intelligence include: (Armstrong, 2014).

·         Accepting responsibility and criticism,

·         being able to move on after making a mistake,

·         and being able to refuse requests, when necessary,

·         Having empathy for other people,

·         communicating your sentiments to others,

·         and being able to find solutions to challenges that benefit everyone

·         Knowing why you act the way you do,

·         having excellent listening skills,

·         and refraining from passing judgment on others.

Effective interpersonal communication requires emotional intelligence. According to some experts, this talent plays a larger role in determining success in life than IQ alone. You can, thankfully, take steps to improve your own social and emotional intelligence (Goleman, 2004)

Understanding emotions may hold the key to more satisfying connections, increased wellbeing, and greater communication, Managers and team leaders have the primary duty for maximizing employee performance through effective leadership, they should also be aware of the following more specific factors that influence behavior and therefore performance: (Armstrong, 2014).

● Motivation – the strength and direction of behavior and the factors that influence people to behave in certain ways.

 ● Commitment – the strength of an individual’s identification with, and involvement in, an organization.

 ● Engagement – a situation in which people are committed to their work and the organization and are motivated to achieve high levels of performance

The performance of a work team is just as important to an organization's success as the performance of an individual. Working in a team can occasionally be very difficult because it involves disagreements among group members, a lack of engagement, the sharing of resources and ideas, etc. Each of these problems tends to reduce the efficacy of the team (Deepesh R, 2021).

 

References

Armstrong, M., 2014. ARMSTRONG’S Handbook of human resource management practice. 13 ed. united kingdom: s.n.

Deepesh, R., 2021. Emotional intelligence in the workplace. Indian Journal of Positive Psychology, pp. 162-165.

Goleman, D. (2001). THE EMOTIONALLY INTELLIGENT WORKPLACE How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations.Jossey-Bass.

Goleman, D., 2004. What Makes a Leader?. Harvard Bussiness Review.