05 Key Emotional Intelligence Skills
Emotional intelligence skills are abilities
that allow you to understand and manage your emotions. These skills are linked
to a range of benefits including academic achievement, decision-making
abilities, and overall success in life. Some experts have suggested that
emotional intelligence, or EQ, might even be more important than IQ
The competencies of sensitivity, flexibility, adaptability, resilience, impact, listening, leadership, persuasion, motivating others, energy, decisiveness, and achievement motivation correspond to the emotional intelligence elements of self-awareness, emotional management, empathy, relationships, communication, and personal style (Armstrong, 2014).
Emotional intelligence can be measured with tools like the Trait Emotional Intelligence Questionnaire (Petrides and Furnham, 2000).
01. Self-Awareness
02. Self-Regulation
03. Social Skills
04. Empathy
05.. Motivation
Figure 01. using EI development
Table 1. Components of
Emotional Intelligence.
|
Component |
Definition |
Elements |
|
Self-awareness |
Understanding of one's own modes,
feelings, and desires, as well as how these effect others |
Self-confidence realistic evaluation of oneself possessing a mocking sense of
humor |
|
Self-regulation |
the
capacity to regulate or reroute disturbing urges or emotions the
propensity to delay making decisions and act first |
Trustworthiness
and integrity |
|
Self-motivation |
Passion to work for reasons beyond
money or status |
Strong drive to achieve optimism,
even in the face of failure |
|
Empathy |
Ability
to understand the emotional makeup of other people |
knowledge
of developing and keeping talent cross-cultural
awareness serving
customers |
|
Social skill |
mastery of relationship management
and network building the capacity to establish rapport
and find common ground |
Effectiveness in leading change persuasiveness |
Source.
Perspectives of
Emotional Intelligence
Three perspectives of the concept of “emotional intelligence”
are identified:
The "trait model focuses on behavioral dispositions and
self-perceived abilities," the "ability model focuses on the
ability" of the individual "to process emotional information and use
it appropriately within the social environment," and the "mixed model
describes the combination of mental abilities, dispositions, and traits” (Mayer J. D., Caruso D. R., Salovey P, 2000).
Emotional intelligence distinguishes among leaders who are successful in organizations, where technical skills are less of a significant factor (Goleman, 2004). Additionally, emotional intelligence competencies are required for any "leader to be successful in reflecting on experiences, analyzing contextual signs, relating to followers and creating connections" (Watkins D., Earnhardt M., Pittenger L., Roberts R., Rietsema K., Cosman-Ross J, 2017, p. 150).
References
Armstrong, M., 2014. ARMSTRONG’S Handbook of human resource management practice. 13 ed. united kingdom: s.n.
Goleman, D (1995) Emotional Intelligence, New York, Bantam
Goleman, D., 2004. What Makes a Leader?. Harvard
Bussiness Review.
Mayer J. D., Caruso D. R., Salovey P. (2000). Emotional
intelligence meets traditional standards for intelligence. Intelligence,
27, 267-298.
Petrides, K V
and Furnham, A (2000) On the dimensional structure of emotional intelligence,
Personality and Individual Differences, 29, pp 313–20
Watkins
D., Earnhardt M., Pittenger L., Roberts R., Rietsema K., Cosman-Ross J. (2017).
Thriving in complexity: A framework for leadership education. Journal of Leadership Education,
16(14), 148-163.
Agreed. According to the studies done through 119 information technology professionals, there is a weak but positive correlation between emotional intelligence and employee engagement; having a high Emotional intelligence help an individual to be an effective and engaged employee (Yucel Karamustafa and Kunday, 2018).
ReplyDelete“Emotional intelligence can help leaders solve complex problems, make better decisions, plan how to use their time effectively, adapt their behavior to the situation, and manage crises” (Yukl, 2010, p. 213).
Deletethank you for your good feedback
Agreed. The capacity to recognize and control both your own and other people's emotions is known as emotional intelligence. A person's view of their own situations in life, in light of the culture and value systems in which they reside, as well as their own objectives, standards, and worries, can be used to define their quality of life (Maharaj & Ramsaroop, 2022).
ReplyDeletethanks zacky for your input, Training on behavior models – this training model includes social and emotional competencies such as accurate self-assessment, Adaptability, initiative and innovation, empathy, and communication. Content based presentations, extensive role playing and encouraging on applying the learnings and providing feedbacks. (Goleman, 2001)
DeleteThis is a very rare topic speaks about the emotional intelligence. there's a commonality between team work and emotional intelligence. Also emotional intelligence is more competent than visible skills, i.e. technical skills (Joe Luca & Pina Tarricone, 2001)
ReplyDeleteThank You Dileka Ranawaka for Great Appreciation, The personal characteristics that affect people’s
Deletebehaviour at work, as discussed below, are their
ability, intelligence, personality, attitudes, emotions
and emotional intelligence (Armstrong, 2014)
Great and rare article Ameen and adding furthermore, Most researchers agree that emotional awareness and emotional management are core factors of EI (Jordan & Troth 2002). A lack of self-awareness is an obstacle to self-confidence and maturity itself is a process of increasing one’s awareness about one’s emotions and relationships (Goleman 1998).
ReplyDeleteThank you Malshani Jayaneththi, Managers and HR specialists need to take into account the general factors that affect how people behave at work, emotional intelligence in a variety of ways in daily life. Various techniques for developing emotional intelligence include: (Armstrong, 2014).
Delete